SERVICE
Frequently Asked Questions
Technical Issue
Should agitator shafts be solid or hollow? Do hollow shaft ends require seal welding?
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Technical Issue
What are the straightness requirements for agitator shafts? Do higher speeds demand tighter tolerances?
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Technical Issue
Are there requirements for shaft radial runout at the seal area? What are the consequences of exceeding limits?
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Technical Issue
Does the JC Type (Grid-Channel Steel) intermediate bearing have higher load capacity than the SL Type (Three-Tie-Rod)?
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Technical Issue
What is the pressure and temperature range for MTC Magnetic Drive Agitators? Why are they suitable for high leak-tightness requirements?
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Technical Issue
Is a running test mandatory after equipment assembly? What items are tested?
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Technical Issue
How to choose between Gland Packing and Mechanical Seals? What are their respective temperature and pressure limits?
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Technical Issue
What are the differences in application between Anchor/Frame and Helical Ribbon/Screw Agitators? Which is better for high-viscosity pastes?
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Technical Issue
Is agitation equipment energy-intensive? Are there ways to reduce operating energy consumption?
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Sales Issue
What certifications have your products obtained?
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Sales Issue
Can I remotely witness the Factory Acceptance Test (FAT) via live video? What test reports are provided with the mixing equipment upon delivery?
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Sales Issue
Do you provide retrofitting services for non-Greatwall mixing equipment?
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Sales Issue
Do you have the capability to perform water simulation testing for complete mixing systems?
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Sales Issue
What is your annual production capacity for mixing equipment? What is the standard lead time from order to delivery?
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After-sales Issue
What is the response time for after-sales service, and how can the service team be contacted?
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After-sales Issue
What is the warranty period, and what does the warranty cover?
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After-sales Issue
How to address performance degradation during mixer operation?
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After-sales Issue
Does the repair service include on-site support or remote assistance?
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After-sales Issue
What are the common troubleshooting and repair methods?
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After-sales Issue
How to obtain prompt technical support when the mixer fails?
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After-sales Issue
What should be done when abnormal noise or vibration occurs?
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After-sales Issue
What are the daily maintenance and regular inspection items for the mixer?
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After-sales Issue
How to properly operate the mixer to avoid common failures?
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Downloads
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After-sales

The MixUniX After-Sales Support Team brings together experienced mixing technology specialists and senior engineers with deep technical expertise and extensive hands-on experience. We provide end-to-end service solutions to support your operations—from equipment installation and commissioning to ongoing maintenance and spare parts support.


Tailored to your specific operating requirements, we offer guidance for installation and commissioning, along with practical training for operators and maintenance personnel. 


For critical wear components such as mechanical seals and bearings, MixUniX maintains dedicated supply channels to ensure fast parts availability—helping minimize downtime and keep your mixing processes running smoothly. 

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